The only reason I didn't give you a 5 was because the truck was basically ready on Thursday night but I was told you didn't like test driving at 4:30 or after (the call I received was right at 4:20 to 4:30) so you would test drive it in the morning. I need my truck to go to work so I had already missed two days of work. By not getting it until later on Friday I also missed part of Friday. Better customer service would've been to go ahead and get me my truck Thursday night so I could work on Friday. Otherwise, I'm happy with your work and service.
Spencer it was a pleasure to meet you and appreciate your feedback. We require our technicians to test drive every vehicle after the repairs are complete for our customers safety and satisfaction of repairs. We would not want to give back a vehicle to a customer without knowing we have completely addressed the customers concern.
- Diesel Works and Auto